Head of Client Success Management (DACH) (m/f/d)

(based in Munich, Amsterdam or remote)

Our client is a programmatic agency that combines in-house ad-technology with quality marketing services and consultancy.  

Please send us your application with details of your salary expectations by e-mail to: hr@mediapersonal.de

About the team

The Head of Client Success Management (m/f/d) has an exciting and dynamic role working with agencies, clients, tech vendors and internal experts. You’ll lead and build up the customer success department, reporting directly to the Country Managers, with an opportunity to grow your expertise and career with hands-on knowledge of the full digital/programmatic/social advertising stack.

About the role

The Head of Client Success Management (m/f/d) is driven by a high passion to look behind the scenes of ad technology while seeking for opportunitiesto adapt best-in-class solutions for clients. As a technical, functional and industry expert you will uncover technical solutions to complex business scenarios and you are excited to develop and scale business by acting as a trusted client partner. You will be a key player to coach clients through trainings, best practices, and by answering client’s requests.

Main responsibilities:

● Partner with sales team and provide technical and functional needs assessments to prospective clients
● Be a liaison between clients and Campaign Management team in order to provide feedback from clients and personally drive execution
● Become a trusted client partner and maintain relationships with our clients biggest media agencies, advertisers and publishers providing highest solutions-oriented service and commitment from a technical and functional perspective
● Lead services meetings with our clients to help and educate them to utilize our platform the best way and oversee market trends and requirements
● Ensure successful campaign management and overall client satisfaction via regular business review
● Build the client Success team along with the growth of our client

Who you are and what you need?

● BA/BS degree or equivalent practical experience
● Minimum of 5 years experience in Digital Ad – Management and Account Management
● Very strong communication skills, client and service orientated mind set
● Advanced knowledge in a few of the following areas is preferred: Ad Serving, DSP, DMP, SSP, Rich Media, VAST
● Technical understanding of HTML/5, JavaScript and current tracking technologies is preferred
● Strong analytical and technical background as well as business acumen
● Adform and Facebook system knowledge is a plus
● Digital problem solver with an ability to manage projects
● Strong driver mentality and organization skills, proactive approach
● Ability to translate complex technical concepts to non-technical and executive audiences
● English and German language fluently

Please send us your application with details of your salary expectations by e-mail to: hr@mediapersonal.de